Velocity Micro provides technical support for all questions related to PCs purchased from Velocity Micro during our normal support hours: 11:00am to 8:00pm EST Monday through Friday.

24/7 Emergency Support is available in select warranty packages for direct VM clients only.

This service is not available for systems purchased through retailers like Amazon or Newegg.

24/7 Emergency support is available for emergencies only.

If you have an emergency outside of our normal business hours, call 804-839-5403. You will reach a call center and you will be requested to provide certain information about yourself and your system, including the nature of the emergency. Normally within 15-30 minutes, you will receive a call from a Velocity Micro support technician to help you with your emergency.

Examples of emergencies include:

Examples of non-emergencies include:

Please note that if sufficient information is not provided to the call center so that your subscription status can be verified, no callback will be made. Also, if you own a system sold via retail establishments, or if your subscription has expired, or if your call does not meet the requirements of an emergency, you will not receive a callback from a Velocity Micro support technician. You instead are advised to contact technical support during regular business hours.