Contact the Technical Support Team for troubleshooting and to determine if depot repair is required.
Once the repair team authorizes a recall for repair an RMA (returned merchandise authorization) will be issued.
Prior authorization is required or the package will be refused and shipped back at the customer’s expense.
Within the first 60 days from receipt of the system Velocity Micro will pay normal ground shipping fees for RMAs (returned merchandise authorization).
The system must be located within the contiguous 48 states, Alaska, or Hawaii. The customer is responsible for all international shipping costs.
Velocity Micro will email a return label to the customer within 24 hours of authorization.
If the customer requests faster service, the customer will be charged for the difference in the shipping costs at the time the return authorization is originated.
After the first 60 days, the customer is responsible for shipping charges and shipping insurance to Velocity Micro facilities.
The customer must use the original box and packing materials to ensure its safety. Purchasing shipping insurance is always recommended.
If the customer does not have the original shipping container, new packing must be purchased from Velocity Micro prior to the return of the computer.
Velocity Micro is not responsible for damage to systems in transit.
Repair parts and labor are covered under warranty.
If a system is recalled for repair and it is discovered that the problem is not covered under this warranty, Velocity Micro will notify the customer and inform them of service alternatives that are available to them on a fee basis.
Velocity Micro will pay ground shipping of the repaired system back to the customer within the contiguous 48 states, Alaska, or Hawaii.
Systems Out of Warranty
Contact the Technical Support Team for troubleshooting and to determine if depot repair is required.
Once the repair team authorizes a recall for repair an RMA (returned merchandise authorization) will be issued.
Prior authorization is required or the package will be refused and shipped back at the customer’s expense.
The customer is responsible for shipping charges and shipping insurance to Velocity Micro facilities.
The customer must use the original box and packing materials to ensure its safety. Purchasing shipping insurance is always recommended.
The customer will be responsible for part costs and labor fees.
The repair technician will perform a diagnosis and provide the customer an estimate for both parts and labor.
The customer is responsible for ground shipping of the repaired system back to the customer.
