I bought one of your older systems used. What kind of support, warranty, or refurbishment do you offer?

At this time we only offer warranty services and technical support to computers purchased directly through Velocity Micro or from an Authorized Retailer. Purchases made through a third party or from eBay are not covered by any warranty, though we can provide parts and upgrades via our Lifetime Upgrade Program.

Prior to purchasing a used PC, we highly recommend that you do the following:
① Fully understand the return or refund policy.
② Be sure the system comes with all appropriate cables, AC Adapter, and battery as necessary.
③ Be sure all necessary OS & Restore disks and certificate of authenticity (Windows license sticker) are present.
④ In some way see the system operate and confirm to your satisfaction that it is in good shape.