Can I get support for configuring home or small office networks?

The quick answer is no. The support team is happy to point you in the right direction with links and other information, but is not available for step by step configuration of home or small office networks.

At the time of purchase there is an option to pay the $149 set up fee. This would cover setting up the home network, the file transfer, or setting up printers or cameras. Within the first 30 days of ownership Tech Support can also offer the $149 set up to customers.

For customers who purchased the system through Best Buy or Circuit City, the retail partners offer service options through Geek Squad and firedog, respectively, for set up. Likewise a customer may contact another technician in their locale to perform this service.