How do I replace Microsoft software, order service packs or upgrades?

Please follow the links at this Microsoft website to obtain replacement OEM disks, product keys, or order service packs on disk. (This information does not pertain to Velocity Micro OEM Vista disk or the medialess installations of Office 2007. )

Orders for Microsoft Product Service Packs

Assistance is available to order product service packs on CD.
Service packs that are available for download on the Internet may not be immediately available from the Supplemental Parts team. To locate and download service packs, visit the following Microsoft Web site:

End-User Media Replacement Form

If you purchased your software from a System Builder who is no longer in business, you can complete the End-User Media Replacement Form and submit the form by e-mail or by fax. Be aware that there is a $30.00 U.S. charge (plus applicable tax) for media replacement. To submit a media replacement form, follow these steps: the United States, Canada, Latin America, or South America
A.) To download the End User Media Replacement Form, visit this Website.
B.) Submit the Media Replacement form by e-mail to or fax (661) 244-4401

Replacement Product Key

To replace a product key, contact Microsoft Customer Service and Support. To locate the appropriate telephone number, visit the Microsoft Website.