The Best Gets Better as Velocity Micro Launches New Support Hub, Setting the Bar
even Higher for Industry Leading Customer Care
Readers' Choice Award Winner for Best Service, Velocity Micro adds new support hub on VelocityMicro.com with video tutorials, searchable knowledge base, and step by step troubleshooting
Richmond, VA — May 13, 2008 — Velocity Micro, the premier independent builder of custom, high performance computers and workstations, is proud to announce the launch of its new customer support hub. Winner of PC Magazine's 2007 Readers' Choice Award for best service and reliability, Velocity Micro incorporates video tutorials, an extensive searchable knowledge base, and a complete library of downloads into its new support hub, taking its industry leading customer support to even greater heights.
"The best support in the industry just got better," said Velocity Micro president and CEO Randy Copeland. "Velocity Micro prides itself on offering best in class customer care. This support hub with its knowledge base, video guides, and references helps us deliver on the incredible trust that our customers have placed in us."
The support hub was designed with the specific needs of each Velocity Micro customer in mind, providing a more efficient customer experience and allowing users to resolve and research issues any time, day or night. Through the site, users will be able to view video tutorials, search specific issues, and download patches and fixes, with 90% of content available to the PC enthusiast community at large. Customers can also create a support ticket from the site and receive a response from Velocity Micro in 12-48 hours, depending on their warranty service level. Information and downloads will be updated on a daily basis.
Current customers with registered Velocity Micro warranties will be contacted with login information to the site while new customers will receive logins at the time of warranty registration. For more details, please visit www.VelocityMicro.com/support.php.
About Velocity Micro
Velocity Micro, Inc. is the premier high-performance personal computer provider in North America. Founded in 1992, Richmond, Va.-based Velocity Micro custom builds award winning gaming, mobile, multimedia, small business, workstation, visual supercomputers and peripherals. Velocity Micro products are currently available at most consumer electronics retailers nationwide. For more information, please call (800) 303-7866 or visit www.VelocityMicro.com
Velocity Micro has earned over 60 industry awards, including 11 PC Magazine Editor's Choice awards. CNET, Maximum PC, Mobile PC, PC World, Computer Gaming World, Computer Shopper, and PC Gamer editors have all chosen Velocity Micro systems as some of the industry's best-performing, highest-quality, and most reliable PCs.