Velocity Micro Earns Coveted PC Magazine Service and Reliability Award
Richmond, VA — September 18, 2007 — Velocity Micro, the premier independent builder of custom, high performance PCs and workstations, announced today that it has received the highly coveted PC Magazine Reader's Choice Service and Reliability award for 2007. The 20th annual survey conducted by PC Magazine was distributed to over 16,000 PC Magazine readers. Velocity Micro shares the 2007 Reader's Choice award with Apple.
PC Magazine's annual survey measures a customer's experiences and overall satisfaction with their desktop PC manufacturer including product quality, technical support, and likelihood to buy again. Based on products and services used in 2007, Velocity Micro received an overall service & reliability score of 8.6 out of 10, the highest among Windows PC manufacturers. The average score for a Windows-based PC was 7.8 out of 10. Velocity Micro also received the highest reliability rating in the survey with a score of 8.6 out of 10, and the best "likelihood of recommending" score of 8.3 out of 10.
"Premium customer care was one of the three pillars of the original business model for Velocity Micro over 15 years ago at our inception, along with powerful performance and mainstream value," says Randy Copeland, Velocity Micro Founder and CEO. "I am excited to see that our customers feel this confident in our product support and most importantly that they specifically identify us as an industry leader in customer care. We couldn't be more pleased with the results of our efforts, particularly now that we are included on the same stage with the multinational OEM builders. We have consistently invested heavily in our product design and customer experience, and the dividends are showing both in winning accolades and amazing sales growth. All along, I've strived to create a company that customers can trust at home and at work or school."
"We are completely dedicated to both our home customer, who has typically been a very savvy PC user, and our business customer base that relies on the computer heavily," says Brent Stanton, Velocity Micro's Vice President of Operations. "It's always been our strength to build the fastest computers on the planet, but uniquely supporting these highly complex systems has required a higher level of customer touch and responsiveness. The only way we can achieve these dual goals is with an amazing staff and commitment to taking care of the customer."
Leading the industry in customer care has long been part of Velocity Micro's overall mission. In March 2007, Velocity Micro was recognized for revolutionizing customer care with its introduction of the first ever ground-breaking concierge service in the PC Industry. Velocity Micro offers its customers 24/7 support directly from its corporate headquarters in Richmond, Va. The customer care team is staffed entirely by hardware geeks and tech enthusiasts who have worked on the production floor and are required to demonstrate in the interview process their ability to build a PC from the ground up. "Our team lives and breathes PCs - it's what makes us unique in the industry and what allows us to offer such outstanding customer care," adds Copeland.
Velocity Micro will continue to provide extremely powerful and reliable PCs coupled with industry leading customer care. Velocity Micro PCs are available in Best Buy and Circuit City stores nationwide and direct at VelocityMicro.com.
About Velocity Micro
Velocity Micro, Inc. is the premier high-performance personal computer provider in North America. Founded in 1992, Richmond, Va.-based Velocity Micro custom builds award winning gaming, mobile, multimedia, small business, workstation, visual supercomputers and peripherals. Velocity Micro products are currently available at most consumer electronics retailers nationwide. For more information, please call (800) 303-7866 or visit www.VelocityMicro.com
Velocity Micro has earned over 60 industry awards, including 11 PC Magazine Editor's Choice awards. CNET, Maximum PC, Mobile PC, PC World, Computer Gaming World, Computer Shopper, and PC Gamer editors have all chosen Velocity Micro systems as some of the industry's best-performing, highest-quality, and most reliable PCs.