Richmond, VA - October 27, 2004 - Velocity Micro, the Richmond, Va. based provider of premier PCs, announces its new 24/7 in house technical support today. Moving to an all hours support service provided by Velocity Micro technicians marks an important development in the company's commitment to excellent customer service.
"It makes sense that the person best able to help you solve your computer problems is the person who built your system," says Velocity Micro founder and president Randy Copeland. Moving all technical support in house achieves this goal for Velocity Micro's customer service. "We're committed to providing our customers with the best technical support possible," Copeland adds. "That means making our staff of technicians accessible at all hours for our customers."
24/7 technical support allows users to contact Velocity Micro whenever a question arises. Though day time calls have always been answered by Velocity Micro technicians and systems builders, Velocity Micro has now extended that service to all calls for technical support by moving the service entirely in house. Moving all technical support in house is a key component of Velocity Micro's mission to provide customers with high performance, custom built computers and superior support. By centralizing technical support, Velocity Micro improves communication between customers and the company, resulting in more satisfied users.
"We recognize that our customers have made a significant investment in their Velocity Micro systems," Copeland remarks. "By providing our users with the best technical support in the business we help them to maximize their computers' performance for an optimal PC experience." The move to 24/7 in house technical support is the first of many such steps to create the best computer purchase, use, and support experience in the industry.
