Once a Support Technician has done the necessary troubleshooting with the system to warrant a diagnosis requiring an RMA part, an RMA request is then submitted.

Internal processing may take 48-72 hours after which time it is slated for shipping via UPS ground. All RMA's ship via UPS ground only, unless upgraded shipping is purchased by the customer at the time of submitting the RMA request. Refer to the image below for estimated Ground shipping times from Richmond Virginia.

NOTE: Delays in this process may include, but are not limited to:

  • Inventory assessment
  • Extended shipping queue
  • Inclement Weather
  • Holiday shipping schedules
shipping locations by state